contact
One small team, and a real person on the other side. Pick whichever channel suits you — we answer all of them.
[email protected]
Best for anything with an attachment: photos of a damaged book, a corrected spelling, an invoice request. We reply within 24 hours, and usually much sooner.
Phone & WhatsApp
01035714434 — call us, or message on WhatsApp.
Best for a quick question or to check where your order is.
When we are available
Every day, 10:00 AM – 10:00 PM (Cairo time). Messages that arrive outside those hours are answered first thing the next morning.
What to include
To get a straight answer in one reply instead of three, please send:
- Your order number (it starts with the letters on your confirmation email).
- The email address you used to place the order.
- For a print or delivery problem: clear photos of the book and the packaging.
Who to ask about what
| Your question | What to do |
|---|---|
| Where is my order? | Open your orders page for live status, or message us with the order number. |
| A spelling or photo needs changing | Contact us before you approve the preview — after approval the book goes to print. |
| The book arrived damaged or misprinted | Email us within 7 days of delivery with photos. See Returns & Refunds. |
| Payment failed or was charged twice | Email us with the order number and the time of the attempt; we check with the payment provider and refund any duplicate. |
| Bulk orders — schools, nurseries, parties, corporate gifts | Email us with the quantity and the date you need them by, and we will price it and confirm the timeline. |
| Delete my data / privacy request | Email us from the account's email address. See Privacy Policy. |
Where we deliver
We currently ship to addresses inside Egypt only. Shipping is charged in Egyptian Pounds and the exact amount depends on the delivery address — it is calculated and shown to you at checkout before you pay. The digital (PDF) edition has no shipping cost and is available anywhere.